Native Support for Eleven ITIL Processes

Discover why so many companies rely on Cherwell for IT Problem Management.

Get Live Demo

Native Support for Eleven ITIL Processes

Discover why so many companies rely on Cherwell for IT Problem Management.

Get Live Demo

IT Problem Management Advantages & Features

Checkmark

Native Support for ITIL Problem Management

Automate key processes related to Problem Management, including: Identify and Classify, Investigation and Analysis, Workaround and Known Error, and Root Cause and Resolution. Easily customize ITIL Problem Management processes to support your IT team's unique requirements.

Checkmark

End-to-End View of the Problem Life Cycle

Get a 360-degree view of the ITIL Problem Management process with the ability to easily log, edit, and track problem records.

Checkmark

IT Problem Management Dashboard

Take advantage of a Problem Management dashboard that intuitively organizes critical Problem Management metrics into a single control panel.

Checkmark

Integration with Interrelated ITIL Processes (Incident, Change & Configuration Management)

Dynamically associate known problems with related incidents; easily promote problem records to change records; log problem records against appropriate Configuration Items (CIs).

Checkmark

Integration with Known Error Database (KEDB)

Quickly cross reference new incidents against the KEDB, and access and document workaround solutions.

Popular ITIL Resources

Get expert help implementing Problem Management

Learn how ITIL needs to adapt to stay relevant

Learn how to simplify IT AND remain ITIL-compliant

Icon Person

See How Cherwell Supports IT Problem Management
Schedule a 1:1 Demo Today!

What Cherwell Customers Are Saying

Photo of Cherwell ITSM customer Dave Reneer of B/E Aerospace

"With Cherwell Service Management, we re-invented our service desk and drove tremendous global growth in three years. There’s not a chance that we could have gone global with our previous solution."

David Reneer
B/E Aerospace

Western Union
ESRI
fiserv
B/E Aerospace – Cherwell Software Customer
Jason's Deli – Cherwell Software Customer
Swatch Ltd.