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Discover why so many companies rely on Cherwell for vendor performance management.

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Get a Personalized Demo

Discover why so many companies rely on Cherwell for vendor performance management.

Schedule Your Demo

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Key SIAM Benefits

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Establish a Consistent Approach to Vendor Management

Stop managing suppliers and vendors in isolation. Use the SIAM capabilities of Cherwell Service Management to create a functional layer of accountability, governance, monitoring, and control across service providers.

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Manage Your Supply Chain to Optimize User Experience

Create explicit service integration arrangements that focus on service performance, usability, and availability from a user perspective, not just from the vendor's perspective. With reporting and dashboards designed for SIAM governance, you can skillfully manage vendor service levels in the context of operating level agreements and underpinning contracts.

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Improve Multi-Sourcing Cost Management 

Identify areas where your organization could be potentially overspending on supplier services, apply penalties when vendors and suppliers miss service level agreements, and determine the optimal mix of suppliers. Establish an effective performance regime that ensures you do not pay for services you can't or don't use.

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Connect Supplier Performance with Business Outcomes

Better identify vendor and supplier dependencies and define support requirements to ensure end-to-end service delivery with Cherwell Supplier and Executive View Dashboards. Establish clear lines of communication, allowing early notification and engagement to better understand how supplier decisions affect the business.

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Introduce a One-Stop Supplier Services Shop for the Business 

Reduce shadow IT and improve supplier performance with Cherwell's SIAM Service Catalog, which can be mapped to IT-approved supplier service and offerings. 

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What Customers are Saying About Cherwell

Photo of Cherwell ITSM customer Dave Reneer of B/E Aerospace

"With Cherwell Service Management, we re-invented our service desk and drove tremendous global growth in three years. There’s not a chance that we could have gone global with our previous solution."

David Reneer
B/E Aerospace

Western Union
B/E Aerospace – Cherwell Software Customer
fiserv
Jason's Deli – Cherwell Software Customer
ESRI
Swatch Ltd.