Establish a Consistent Approach to Vendor Management
Stop managing suppliers and vendors in isolation. Use the SIAM capabilities of Cherwell Service Management to create a functional layer of accountability, governance, monitoring, and control across service providers.
Manage Your Supply Chain to Optimize User Experience
Create explicit service integration arrangements that focus on service performance, usability, and availability from a user perspective, not just from the vendor's perspective. With reporting and dashboards designed for SIAM governance, you can skillfully manage vendor service levels in the context of operating level agreements and underpinning contracts.
Improve Multi-Sourcing Cost Management
Identify areas where your organization could be potentially overspending on supplier services, apply penalties when vendors and suppliers miss service level agreements, and determine the optimal mix of suppliers. Establish an effective performance regime that ensures you do not pay for services you can't or don't use.
Connect Supplier Performance with Business Outcomes
Better identify vendor and supplier dependencies and define support requirements to ensure end-to-end service delivery with Cherwell Supplier and Executive View Dashboards. Establish clear lines of communication, allowing early notification and engagement to better understand how supplier decisions affect the business.
Introduce a One-Stop Supplier Services Shop for the Business
Reduce shadow IT and improve supplier performance with Cherwell's SIAM Service Catalog, which can be mapped to IT-approved supplier service and offerings.