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Learn what you want, when you want, with the

Reduced TCO, Better ROI

Training Packages

Our training packages are tailored to fit your company's unique needs. Perfect for new customers who want to get up to speed with Cherwell, or existing customers who want to expand their Cherwell knowledge.  Learn more.

Faster Time to Value

Course Catalog

When choosing to learn, everyone has a preferred style. Cherwell offers individuals the option to learn in a classroom, a virtual environment, or even at their own pace.  Explore courses.

Innovate Across the Business

Course Schedule

We offer classes on a variety of topics in live and virtual formats on a rotating basis. Check out a schedule of our upcoming classes.  View schedule.

Flexible, Transparent Licensing


Questions about our training? Click here to explore a list of frequently asked questions.  View FAQs.

Cherwell Service Management Foundations

Cherwell® Service Management is a powerful, integrated IT Service Management (ITSM) software tool that enables IT service management professionals to configure applications to meet their unique business needs. This course provides guided hands-on practice with the basic features and functions of Cherwell Service Management, along with the methodology for using it.

This course is offered as an Public Instructor-Led, Virtual Instructor-Led, or Self-Paced course.

Course Description

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Learning For Life

If you’ve attended a Cherwell Service Management Foundations course in the past, we now offer you the opportunity to download an updated manual and take the course again for no additional cost. This offer is non-transferable and requires your unique login to Cherwell University. If you would like to take advantage of this offer,

Register Here

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Deep Dives

Deep Dive training is a new type of learning experience available from Cherwell University. The typical Deep Dive is a one-day in depth topical class, delivered over the internet. Using a virtual environment, you are able to interact with the instructor. The virtual lab environment gives you a place to practice what you are learning that is separate from your environment.

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Video Learning Library

Learn what you want, when you want, and the way you want. With the Video Learning Library, you are provided with anytime, anywhere learning courses, delivered in short video lessons. Learn from Cherwell subject matter experts, including Developers, Trainers, Customer Experience Advocates, Service Delivery Managers, IT Project Managers, Support Managers, and leading Executives.

When you learn from the Video Learning Library, you are learning from the professionals and experts who live and breathe Cherwell Software!

Explore Video Learning Library

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Custom Training

Ready to explore and deliver innovative technology solutions with Cherwell? Are you seeking customized training? Schedule one of our senior instructors or senior implementers to spend time training you and your coworkers, at either our location or yours.

Register Here

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