Certifications

Cherwell Certified Administrator

Exam Length Exam Questions Exam Cost

90 Minutes

60 $190 (USD)

The Cherwell Certified Administrator credential certifies that successful candidates have the technical skill and knowledge required to administer Cherwell’s ITSM solution, Cherwell Service Management (CSM). The credential is designed for a candidate who has at least six months experience as a Cherwell Service Management Administrator, and who can successfully perform any of the tasks associated with the defined exam objectives.

The exam is delivered in an online proctored environment, through Cherwell’s testing partner, Webassessor. Candidates can attempt the exam from their home or office, with a remote proctor monitoring the process.

About the Exam

The Cherwell Certified Administrator exam has the following:

Exam Domains

Domain % of Exam Questions

Business Objects

25 15             

Expressions

15 9             

One-Steps

15 9             

Administration Fundamentals

10 6             

System Automation

10 6             

System Maintenance

8 5             

Searching

7 4             

User Management

5 3             

Business Intelligence Tools

5 3             

Total

100% 60             

Recommended Prerequisites

Pre-Registration

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