Training Courses

Administration Foundations - Hybrid Classroom

Administration Foundations is a hands-on course for new Cherwell® Service Management administrators. In this comprehensive course, attendees will work with a Cherwell Service Management system to perform tasks that are designed for new system admins.

Your class will be filled with professionals like you from other companies who are also utilizing Cherwell Software. You will have opportunities to network with Cherwell developers, support personnel, and senior implementation staff.

In our hybrid classroom you have the option to join us at our Cherwell facility, or connect virtually.


This course is also available as a Self-Paced course.

Course Schedule: This course runs from 8:30 AM – 4:30 PM Monday through Friday. Times are Mountain Time for US courses or GMT for UK courses.

Price (per student): $2,850 US | £2,215 GBP | €2,450 EUR
Contact us for more information.

Course Objectives:

  • Fundamentals of CSM Administration
  • Manage Users
  • Configure Business Objects
  • Configure Business Object Interfaces
  • Analyze One-Step functionality
  • Automate One-Steps
  • Utilize Expressions
  • Translate requirements into Dashboards and Reports
  • Troubleshoot and Maintain the system
  • Create Basic Business Objects, Expressions, and One-Steps

Intended Audience:

Administration Foundations is designed for system administrators with less than a year of experience, who are responsible for the configuration and maintenance of their Cherwell Service Management systems.

This course can be taken at a Cherwell facility in a Virtual Classroom environment, or as a self-paced training. All three delivery options provide the same demonstrations and hands-on tasks. To attend the virtual class, attendees need a web browser and phone to call in and engage with the class. To attend the self-paced class, attendees only need a web browser and speakers or headphones.

Course Agenda:


Upcoming classes

July 8, 2019
Swindon, Wiltshire/ Virtual Classroom

July 15, 2019
Registration Closed

August 5, 2019
Colorado Springs, CO/ Virtual Classroom

August 19, 2019
Virtual Classroom

August 26, 2019
Colorado Springs, CO/ Virtual Classroom