Training Courses

Administration Foundations - Self-Paced

Administration Foundations is a hands-on course for new Cherwell® Service Management administrators. In this comprehensive course, attendees will work with a Cherwell Service Management system to perform tasks that are designed for new system admins.

This course is also available at a Cherwell Facility or in a Live Virtual Classroom.

Price: $2,850 US | £2,100 GBP | €2,500 EUR per student

Contact us for more information.


Course Objectives:

  • Fundamentals of CSM Administration
  • Manage Users
  • Configure Business Objects
  • Configure Business Object Interfaces
  • Analyze One-Step functionality
  • Automate One-Steps
  • Utilize Expressions
  • Translate requirements into Dashboards and Reports
  • Troubleshoot and Maintain the system
  • Create Basic Business Objects, Expressions, and One-Steps

Intended Audience:

Administration Foundations is designed for system administrators with less than a year of experience, who are responsible for the configuration and maintenance of their Cherwell Service Management systems.

This course can also be taken in-person, or in a virtual classroom environment. All three delivery options provide the same demonstrations and hands-on tasks. To attend the virtual class, attendees need a web browser and phone to call in and engage with the class. To attend the self-paced class, attendees only need a web browser and speakers or headphones.

Upcoming classes

Self-Paced
NA | APAC | LATAM

Self-Paced
EMEA