Training Courses

Cherwell Service Management Security

Roles, Security Groups, Teams, and Workgroups... What is what? Who can do what things to which records? If you are a bit confused about the Security settings in Cherwell Service Management, we have you covered. This class will provide hands-on learning for the configuration and design of the various security settings. You will learn how to copy and modify security settings, as well as how to plan for who needs what access.

Course Schedule:

NA: This course runs from 8:00 AM – 4:30 PM Mountain Time (MT) on the day of the course.

EMEA: This course runs from 9:00 AM – 4:30 PM Greenwich Mean Time (GMT) on the day of the course.

APAC: This course runs from 8:00 AM - 3:30 PM Australian Eastern Standard Time (AEST) on the day of the course.


Price (per student): $495 US | £385 GBP | €425 EUR | $690 AUS

Registration for this course will close at 2:00 PM Mountain Time on the day before the course start dateContact us for more information.

Course Objectives:

  • Describe the usage and function of Roles
  • Describe the usage and function of Security Groups
  • Describe the usage and function of Teams and Workgroups
  • Given a security scenario/requirement, apply appropriate security setting to a demo system

Intended Audience:

This course is designed for Cherwell Service Management System Administrators who are ready to take their implementation to the next level of maturity.

Course Agenda:

  • Introduction to security and CSM
  • Roles
  • Security Groups
  • Teams and Workgroups
  • Licensing
  • Workshop

Upcoming classes

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This course is currently unscheduled.
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