Training Courses

Designing a CSI Solution for Cherwell Development

How do you prioritize your backlog of work requests and get completed work out the door with the assistance of your stakeholders, while also ensuring multiple developers aren’t stepping on each other’s modifications? In this course, we’ll show you how CSM can help with a new Supporting Business Object for Continual Service Improvement (CSI).

Course Schedule:

NA: This course runs from 8:00 AM – 4:30 PM Mountain Time (MT) on the day of the course.

EMEA: This course runs from 9:00 AM – 4:30 PM Greenwich Mean Time (GMT) on the day of the course.

APAC: This course runs from 8:00 AM - 3:30 PM Australian Eastern Standard Time (AEST) on the day of the course.


Price (per student): $495 US | £385 GBP | €425 EUR | $690 AUS

Registration for this course will close at 2:00 PM Mountain Time on the day before the course start dateContact us for more information.

Course Objectives:

  • Prioritize your backlog of work requests with the input of your stakeholders.
  • Apply a CSI mApp and configure to use with additional processes within Cherwell Service Management.
  • Plan development cycles to avoid developer conflicts.
  • Provide a transparent “road map” of development cycles.
  • Assign an acceptable amount of work with defined guidelines to each technician.

Intended Audience:

Cherwell Administrators and Developers.

Course Agenda:

Lesson 1: Planning... Challenges... Why Do We Need This?

Lesson 2: Applying the CSI mApp

Lesson 3: Integrating into your Existing Workflows

Lesson 4: Managing the CSI Process

Lesson 5: Analyzing the CSI Data

Upcoming classes

April 2, 2019
Virtual Classroom