Training Courses

Intermediate Report Writer

This course builds on the Cherwell Service Management Foundations and Intro to Report Writing courses. Going beyond the Wizard, you will gain an in-depth understanding of core functions within the Cherwell Report Writer. Lessons emphasize hands-on lab time in a virtual environment. It is strongly recommended that attendees be comfortable with building Searches within Cherwell Service Management.

Course Schedule:

NA: This course runs from 8:00 AM – 4:30 PM Mountain Time (MT) on the day of the course.

EMEA: This course runs from 9:00 AM – 4:30 PM Greenwich Mean Time (GMT) on the day of the course.

APAC: This course runs from 8:00 AM - 3:30 PM Australian Eastern Standard Time (AEST) on the day of the course.


Price (per student): $495 US | £385 GBP | €425 EUR | $690 AUS

Registration for this course will close at 2:00 PM Mountain Time on the day before the course start dateContact us for more information.

Course Objectives:

This course will provide you with the knowledge and skills necessary to effectively design reports beyond what is offered out-of-the-box and the Report Wizard. You will:

  • Recall core components of Report Writer fundamentals
  • Create optimized Searches and Calculated Values to drive accurate reports
  • Construct Groups and Summaries to optimize report results
  • Generate Pivot Grids with optimal analysis and layout
  • Efficiently utilize relationships within the Report Writer

Intended Audience:

We designed this course for Data Analysts, Cherwell Administrators tasked with creating reports, and Service Desk/Help Desk Managers.

Course Agenda:

Lesson 1: Leveraging Searches, Calculated Values and Expressions

Lesson 2: Applying Groups and Summary Data

Lesson 3: Analyzing Results with Pivot Grids

Lesson 4: Integrating Relationships into Reports

Lesson 5: Improving Reports with Scripts 

Upcoming classes

July 25, 2019
Virtual Classroom