Training Courses

Introduction to Change Management

Change Management supports every stage of the ITIL lifecycle. Ensuring changes to the environment minimize risk to your organization is critical. In this course we will spend the day getting to know Change Management within Cherwell Service Management. From Emergency changes to Standard requests, we will dive into all facets of the change process including, workflows, Change Advisory Board (CAB), lifecycle, approvals, pre-approved change templates,. calendars and more. This course will provide you the knowledge to effectively use Change Management and minimize the risk of negatively impacting organization.

Course Schedule:

NA: This course runs from 8:00 AM – 4:30 PM Mountain Time (MT) on the day of the course.

EMEA: This course runs from 9:00 AM – 4:30 PM Greenwich Mean Time (GMT) on the day of the course.

APAC: This course runs from 8:00 AM - 3:30 PM Australian Eastern Standard Time (AEST) on the day of the course.


Price (per student): $495 US | £385 GBP | €425 EUR | $690 AUS

Registration for this course will close at 2:00 PM Mountain Time on the day before the course start dateContact us for more information.

Course Objectives:

  • Understanding of Change Management
  • Change Management capabilities within Cherwell Service Management
  • How to Configure Change Management, including pre-approved change templates, Change Advisory Boards and more
  • Applying Change to your organization

Intended Audience:

This course is intended for those looking to fully understand the components of Change Management within Cherwell Service Management and how to configure it for your organization . We strongly recommend attendees have experience using the Cherwell Service Management Rich Client.

Course Agenda:

  • Welcome/Introduction
  • Change Management Overview
  • Getting started with Change Management
  • Hands on Lab
  • Customizing Change for your needs

Upcoming classes

Request this Class
This class is currently unscheduled.
Click 'Register' to request this class.