Training Courses

Introduction to the Configuration Management Database

This course is designed to provide participants with the information and skills necessary to successfully customize, populate, configure and test a working CMDB in Cherwell Service Management.

Students will understand the out-of-the-box CMDB workflow in order to decide whether to reuse it as-is, or customize it.  Participants will gain practical experience through hands-on exercises to customize and prepare the CMDB for asset data and import assets and link upstream and downstream assets to utilize the visualizer.  There will be a Questions and Answers block with a guest speaker, with experience integrating and implementing the CMDB workflow and a discussion of other possible integrations with the CMDB in CSM.

 

Course Schedule:
 

NA: This course runs from 8:00 AM – 4:30 PM Mountain Time (MT) on the day of the course.

EMEA: This course runs from 9:00 AM – 4:30 PM Greenwich Mean Time (GMT) on the day of the course.

APAC: This course runs from 8:00 AM - 3:30 PM Australian Eastern Standard Time (AEST) on the day of the course.

 

Price: $495 US | £400 GBP | €465 EUR | $500 AUS per student
 

Registration for this course will close at 2:00 PM Mountain Time on the day before the course start date.


Course Objectives:

Successfully customize, populate, configure and test a working Configuration Management Database in Cherwell Service Management.

Intended Audience:

This course is intended for students who have minimal experience with the Configuration Management Database (CMDB) feature in Cherwell Service Management, and would like to increase their skills and knowledge.

Course Agenda:

  • Describe the out-of-the-box CMDB workflow
  • Customize and prepare the CMDB for asset data
  • Import assets and link upstream and downstream assets
  • Questions and Answers
  • Discuss other possible integrations with the CMDB in CSM

Upcoming classes

January 24, 2019
Virtual Classroom
US