Training Courses

Getting Started with the Cherwell Service Management Report Writer

This course includes recorded instructor guidance on defining report requirements, creating searches, basic tool functionality, report design considerations, and best practices. Participants will gain practical experience through step by step instructions on creating searches, modifying pre-configured reports, creating new custom reports, and creating new charts.

Course Schedule:

NA: This course runs from 8:00 AM – 4:30 PM Mountain Time (MT) on the day of the course.

EMEA: This course runs from 9:00 AM – 4:30 PM Greenwich Mean Time (GMT) on the day of the course.

APAC: This course runs from 8:00 AM - 3:30 PM Australian Eastern Standard Time (AEST) on the day of the course.


Price (per student): $495 US | £385 GBP | €425 EUR | $690 AUS

Registration for this course will close at 2:00 PM Mountain Time on the day before the course start dateContact us for more information.

Course Objectives:

  • Create a report from scratch using the Report Wizard
  • Create a chart using the Report Wizard
  • Modify a report using the Report Designer
  • Insert and format fields in a report
  • Remove fields from a report
  • Bind new data to controls for a report
  • Change a report's search group
  • Create a chart using the Chart wizard

Intended Audience:

This course is intended for students who have minimal experience with the Cherwell Report Writer ™ feature and would like to increase their skills and knowledge.

Course Agenda:

  • Defining Report Requirements
  • Building & Using Searches
  • Report Manager & Report Wizard
  • Exploring the Report Designer
  • Summarizing Data with Charts
  • Best Practices

Upcoming classes

April 23, 2019
Virtual Classroom