Training Courses

ITIL Foundations

Cherwell Software and Propoint Solutions have partnered together to offer the ITIL Foundation Certification Course taught by Jim Bolton, IT Industry Legend Award Recipient. These courses will be hosted at the Cherwell Corporate Headquarters in beautiful Colorado Springs, Colorado.

Click here to visit Propoint's website for more information on the course.

NOTE: This training is delivered by a 3rd Party (Propoint Solutions), and is not included as a part of a Cherwell Training Package.

Disclaimer for 3rd Party Training: The ITIL Foundations Training  (“3rd Party Training”) is delivered by Propoint Solutions. Cherwell Software makes no warranties or representations, either express or implied, oral or written, for such 3rd Party Training. Any warranty that is provided by Propoint Solutions for its training is provided solely by Propoint Solutions. 


Course Objectives:

The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure, and basic concepts and comprehends the core principles of ITIL practices for Service Management.

Upon successful completion of the education and examination components related to this certification, candidates can expect to gain knowledge and understanding in the following:


  • Service Management as a practice (Comprehension)
  • Service Lifecycle (Comprehension)
  • Key Principles and Models (Comprehension)
  • Generic Concepts (Awareness)
  • Selected Processes (Awareness)
  • Selected Roles (Awareness)
  • Selected Functions (Awareness)
  • Technology and Architecture (Awareness)
  • ITIL Qualification scheme (Awareness)

Intended Audience:

This course is intended for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.

It is also intended for IT professionals working within an organization that has adopted ITIL who need to be informed so they can contribute to an ongoing service improvement program. This may include, but is not limited to, IT professionals, business managers, and business process owners.


Course Agenda:

This course is delivered over 3 consecutive days from 8 AM to 5 PM. The exam will be administered in the classroom at 3 PM on day 3.

This highly interactive course includes a practical blend of instruction, Q&A, case studies, and sample exams to maximize adult learning and practical application.

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