Training Courses

System Maintenance and Reverse Engineering

This course is designed for Cherwell Administrators and Developers looking for hands-on experience working within the Cherwell System Analyzer, Current Record Automation Processes, Log Files. Additionally, we will analyze several components that make up a Major Business object including how does Incident Status and Incident Subcategory work and deconstruct a commonly used One-Step.

Course Schedule:

NA: This course runs from 8:00 AM – 4:30 PM Mountain Time (MT) on the day of the course.

EMEA: This course runs from 9:00 AM – 4:30 PM Greenwich Mean Time (GMT) on the day of the course.

APAC: This course runs from 8:00 AM - 3:30 PM Australian Eastern Standard Time (AEST) on the day of the course.


Price (per student): $495 US | £385 GBP | €425 EUR | $690 AUS

Registration for this course will close at 2:00 PM Mountain Time on the day before the course start dateContact us for more information.

Course Objectives:

This Deep Dive will provide you hands-on lab experience with the following areas:

  • Perform Common Maintenance Tasks
  • Examine and Resolve Common Blueprint Errors Use System Analyzer to perform real time analysis
  • Analyze Log Files to identify common email and event monitor issues
  • Resolve common troubleshooting Scenarios 
  • Identify Key Business Object Components essential for reverse engineering
  • Reverse Engineer common components of the Incident Business object including: Incident Status, Incident SubCategory

Intended Audience:

Cherwell Administrators and Developers

Course Agenda:

Lesson 1: System Maintenance

  • Explain Troubleshooting Fundamentals
  • Perform Maintenance Tasks
  • Examine Blueprint Scan Errors
  • Use the System Analyzer
  • Analyze Log Files
  • Analyze Troubleshooting Scenarios

Lesson 2: Reverse Engineering

  • Identify Common Business Object Designs Engineering
  • Examine Table Management
  • Deconstruct the Incident Status
  • Analyze the Incident SubCategory Table
  • Deconstruct a One-Step

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