Scheduled: February 15, 2018 (US) The knowledge within your Service Desk is one of the most important assets of your department, ensure it is being captured. What is Knowledge Management and how do I best leverage it within Cherwell Service Management? In this Deep Dive we provide you the hands-on learning to configure knowledge, as well as, design tips that will take your knowledge contributions to the next level, including a look at key concepts of Knowledge Centered Support.
US: This course runs from 8:00 AM – 4:30 PM Mountain Time on the day of the course.
EMEA: This course runs from 9:00 AM – 16:30 PM UK Time on the day of the course.
Price: $495 US | £400 GBP | €465 EURper student
Select the link of the date for which you would like to register under Upcoming Classes. These classes are offered on a rotating basis.
If this class is unscheduled select Request This Class below for more information.
Registration for this course will close at 2:00 PM Mountain Time on the day before the course start date.