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The Astound AI platform integrated with Cherwell delivers a comprehensive layer of intelligence that reduces mean time to resolve issues for IT and improves the service experience for employees. The Astound virtual agent, auto-routing capability, contextual recommendations app, and predictive analytics dashboard are tightly integrated with the Cherwell platform to deliver on the promise of AI-driven automation for employee service.

Cherwell Integration Features

  • Intelligent Virtual Agent
  • Routing and Categorization of Incidents
  • Knowledge Management and Fulfiller Assistance
  • Comprehensive Analysis of AI Value and Ticket Classification

Astound streamlines the way employees receive support and service teams resolve issues, enabling agents to solve problems faster and more accurately through a virtual support agent and contextual recommendations. Astound's AI platform for employee service adds a layer of intelligence to existing service management systems including Cherwell. The company sells direct to enterprise customers and partners with leading IT software vendors.