The Astound AI platform integrated with Cherwell delivers a comprehensive layer of intelligence that reduces mean time to resolve issues for IT and improves the service experience for employees. The Astound virtual agent, auto-routing capability, contextual recommendations app, and predictive analytics dashboard are tightly integrated with the Cherwell platform to deliver on the promise of AI-driven automation for employee service.
Cherwell Integration Features
- Intelligent Virtual Agent
- Routing and Categorization of Incidents
- Knowledge Management and Fulfiller Assistance
- Comprehensive Analysis of AI Value and Ticket Classification
Astound streamlines the way employees receive support and service teams resolve issues, enabling agents to solve problems faster and more accurately through a virtual support agent and contextual recommendations. Astound's AI platform for employee service adds a layer of intelligence to existing service management systems including Cherwell. The company sells direct to enterprise customers and partners with leading IT software vendors.