Instantly Add IT & Security Automation Capabilities to Cherwell
Ayehu NG is an AI-powered automation & orchestration platform. A centralized hub for IT & security applications Ayehu easily handles the onslaught of alerts, incidents & requests, reducing MTTR by 90% & IT operations costs by 35%, improving SLA by 98%.
- Reduce service desk costs by 35% with Ayehu NG: Ayehu NG is a force multiplier for IT & Security Operations, automating many labor-intensive manual tasks, & enabling an average of 40% FTE reduction.
- Improve SLA metrics and increase user satisfaction: Ayehu NG automates many manual tasks, accelerating MTTR, and enabling greater compliance with stringent SLAs, thus improving CSAT scores.
Ayehu pulls in Cherwell records based on operator-defined criteria, then automates their resolution via rules & workflows. Conversely, Ayehu can also push records into Cherwell. The integration is bi-directional ensuring both are in sync, regardless of which system you view status snapshots from. Additional integration benefits include:
- Out-of-the-Box, codeless integration
- Automatically open, update, close tickets, and query tables in Cherwell
- Leverage two-way SMS and email for event notifications and escalations
- Accelerate the reporting, escalation, and resolution of incidents
- Eliminate manual work and human errors
- Ensure fully documented end-to-end processes
- Reduce the amount of “noise” at the service desk