Reduce Wrap Times and Simplify the Ticket Logging Workflow.

ConnectNow provides an easy to use mechanism to log tickets to Cherwell that reduces interaction times and streamlines the ticket logging process, as well as reducing human error. 

  • Improve efficiency via easy-to-use functionality: Dynamic log tickets, requiring minimum agent interaction to dramatically reduce agent wrap times.
  • Resume and update existing tickets: Customers can resume ConnectNow chats. If the chat was already logged to Cherwell, it will be appended with the new interaction.
  • Valuable data and metrics for reporting: ConnectNow logs a significant amount of data. Transfer the hard-hitting metrics to Cherwell tickets, augmenting your existing reporting.

Based in Derby, UK, ConnectNow is a software development company run by developers. ConnectNow specialises in cutting edge solutions for ITSM and CRM software.

Integration Features

  • Log incidents to Cherwell from ConnectNow, including full chat history and mandatory fields from one UI, streamlining the workflow and reducing interaction times
  • Automatically transfer any attachments from the ConnectNow chat to the Cherwell ticket
  • Update existing tickets with new interactions (and attachments)
  • Utilise ConnectNow data for Problem Management and other BI purposes
  • Familiar UI / UX to Cherwell (e.g. mirrored Priority Matrix)