The IT consulting company DextraData GmbH supports companies with wide expertise and extensive know-how in the areas of IT service management, asset and software license management. Working closely with strategic partners such as knowledge management specialist comAround and analytics expert Splunk, DextraData supports service organizations to successfully undergo digital transformation with the goal of increasing productivity and customer satisfaction.
As an independent software vendor, the company develops innovative solutions, which optimize processes, create transparency and provide decision support and added value for their customers’ businesses.
DextraData CIO Cockpit & Cherwell
With CIO Cockpit, DextraData has launched a tool that collects data from different data sources and systems in order to support IT decision makers. Technical key figures of the available infrastructure are collected and prepared for the management. Also included are non-technical KPIs from IT service management tools like Cherwell. Amongst many other things, dashboards provide a consolidated overview of the SLAs and their compliance. Diagrams can be used to visualize the historical development of a service, to identify changes in quality and to take action directly.