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Automation for Recording, Enriching, Updating and Closing Incidents.

Digitate's flagship product, ignio, is an award-winning cognitive automation product suite for the enterprise that enables smarter and faster decision-making to accelerate transformation, improve performance, and predict & prevent problems.

The ignio and Cherwell integration autonomously handles incidents, service requests, and change requests by leveraging ignio's cognitive automation capabilities, its vast technology coverage and its contextual understanding of the IT landscape.

The integration helps with:

  • Improved Operational Efficiency: Execution of ITSM tickets can be an intimidating and time-consuming endeavor in absence of any automation solution. Relying heavily on the manual resources can lead to costly human errors and decreased execution efficiency. With Cherwell and ignio integration, the execution of incident management tasks are more streamlined with ignio recording, enriching, updating and closing the incidents autonomously.

  • Cost Savings: ignio through its seamless integration with Cherwell improves the incident response process by greatly reducing the human intervention in executing the tickets. ignio also significantly reduces the volume of tickets and the subsequent need for operator or service desk support intervention, thus improving the total cost of operations.

To learn more about ignio and its integration with Cherwell, email Atul Gupta, atul4.g@digitate.com.