HCL Technologies

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DRYiCE™ GBP for Cherwell

DRYiCE is a division of HCL Technologies that is focused on building AI-powered products and platforms for the digital world.  These products and platforms leverage the world’s best AI technology, IT automation, and robotic process automation (RPA) to enable enterprises to operate leaner, faster, and in a cost-efficient manner, while ensuring superior business outcomes.  DRYiCE will be the AI foundation for the Digital-Age Enterprise.

Our vision is to transform and simplify IT, business and digital operations by leveraging artificial intelligence.

HCL Technologies has developed a new product platform that layers the DRYiCE™ GBP (Gold Blue Print for Service Management) on the Cherwell Service Management platform.

DRYiCE GBP has multiple elements, from service support transaction to service portfolio and catalog.  The service management nervous system is at its core, consisting of middleware and interfaces that facilitate communication among the databases and the entire system.  Additionally, DRYiCE GBP is the process ecosystem of HCL best practices, involving a group of service management processes along with their operating environment.  This coupled with Cherwell’s service management platform provides a powerful tool to manage enterprise IT services.