PagerDuty SaaS-based solution empowers over 10,000 small, mid-size and enterprise global customers such as Comcast, eHarmony, Slack and Lululemon with the insight to intelligently respond to critical disruptions for exceptional customer experience. PagerDuty was founded to deliver a new and innovative approach to increase business response and efficiency. PagerDuty arms businesses with the insight to proactively manage incidents and events that may impact customers across their IT environment.

PagerDuty’s integration with Cherwell will:

  • Reduce Mean Time to Respond - Notify the right on-call staff immediately via phone call, SMS, email, or push notification depending on the severity of the incident, and automate escalations so an incident is never missed
  • Reduce Mean Time to Repair - Easily embed remediation instructions, recruit additional responders, and extend collaboration workflows to all incidents to drive down resolution times
  • Learn & Improve - Create and track follow-up work items to learn and improve in the future. Example: post mortems
  • Minimize Noise - Centralize and correlate all your system alerts from Cherwell and other systems into PagerDuty to understand overall application health as it relates to critical services and business impact