Perspectium delivers process integration solutions for service management, providing the comprehensive real-time and batch integration capabilities required by IT departments and service providers. Delivered as an end-to-end managed service, Perspectium enables the automation of workflows that span applications, databases, and business teams. Some of the world’s largest organizations use Perspectium to master intricate integration challenges, allowing IT to focus on moving the business forward.

Perspectium Integration Solutions

Perspectium integration solutions will allow enterprise IT organizations and Managed Service Providers using Cherwell Service Management to easily integrate workflows and processes without consuming valuable development resources or needing to purchase and learn complex integration toolkits. Customers who subscribe to the Perspectium managed cloud service are able to:

  • integrate production systems with test, dev, and QA systems that need production data to complete application development
  • synchronize with non-Cherwell systems in parent, sibling, or divisional organizations, to ensure end-to-end ITSM process and data unification
  • align ITSM incident management with other systems of record, such as customer service or development, involved in identifying and resolving the cause of a problem impacting internal or external customers
  • e-bond with external service providers via SIAM, to streamline incident and request management processes and provide end-to-end visibility of status while tickets are worked by the service provider
  • offload real-time and batch reporting from production service management systems by synchronizing data with corporate database and data warehouses
  • leverage external systems (Amazon Web Services, VMWare vSphere) to populate and maintain the CMDB with little to no effort for service management staff
  • unify IT Operations and Development with DevOps process that automate workflows across the incident/change/request/development cycles

Integrations supported (available now, and coming soon):

  • Cherwell
  • ServiceNow
  • BMC/Remedy
  • HPE Service Manager
  • Atlassian Jira Software
  • Salesforce
  • All major databases
  • External service providers (AT&T, BT, Atos)