PowWow Mobile

PowWow Mobile: Customized Cherwell Mobile App to Empower Employees

With PowWow Mobile's Cherwell mobile app, SmartUX, you can empower employees to request service from anywhere and enable fulfillers to respond quickly — making IT more efficient and improving customer experience. What can you expect with PowWow Mobile's SmartUX?

  1. Consumer apps set the bar for what users expect. SmartUX provides a native mobile experience by delivering easy-to-use applications out of the box for requestors, fulfillers and approvers.
  2. Customization is key. Don't settle for a one-size-fits-all app. SmartUX allows drag-and-drop customization of every screen and field to meet your unique needs.
  3. Move beyond IT service management. SmartUX provides access to all your enterprise applications. Create mashups for onboarding, approvals from multiple systems, manage facilities, and more.

Three Application Templates Customized for User Behavior

  1. Requestor: submit tickets, attach photos, search knowledge base, chat, and more
    mobile screenshot of requestor screen
  2. Fulfiller: manage tickets and workflows, communicate with requestor, and more
    mobile screenshot of fulfiller screen
  3. Approver: view outstanding requests, communicate with requester and fulfiller, and more
    mobile screenshot of approver screen

All templates are fully customizable and available in iOS and Android.

How the Integration Works

SmartUX Studio is a low-code environment for creating modern, native mobile apps. The studio ships with out-of-the-box apps pre-integrated with Cherwell, which include features like biometric authentication, push notification and camera. You can customize the templates with drag-and-drop functionality.

Watch Demo Video