StrataCom's Cherwell Mobile Solution
The StrataCom mobile client allows your team to work where they are, meaning time sensitive decision points like approvals are expedited. With the mobile solution, data quality is improved with real time entry as field service technicians update tickets and work orders at the time of service.
StrataCom provides a developer studio which allows customers to configure the best User Experience for their needs, delivering only the amount of complexity required. Coming soon will be the ability to deliver a unique, role based, User Experience for even greater control over targeted simplicity and complexity.
How To Use StrataCom's Mobile Solution
No App store client needed. Support for both iOS and Android devices. Users can install the Mobile Client as an app on their home screen or simply access it from the browser. Email links can take Mobile users right to the Cherwell ticket they need to work or approve.
StrataCom's Mobile Client for Cherwell is an Azure/SaaS solution. Hosted customers provide a REST API key. Customers then connect and authenticate with their existing Cherwell credentials. On-premise customers provide access through their firewall to establish connectivity with the SaaS environment.
StrataCom is an IT Service Management professional services firm delivering graceful solutions since 1997. Solutions for Cherwell include: Mobile and Kanban. Popular services include: roadmap planning, implementation, managed services, RightSize ITIL Assessment, and upgrade assistance. Also check out our robust mApps available for free on the mApp exchange including: RED Essentials (enhancement and defect tracking, DevOps and Demand Management), Customer Approvals, Change Templates, Facilities, and more.
More Demo Videos
How To Add a Journal and Close an Incident with the Mobile Client
How To Assign an Incident to a Different Team
How to Take Ownership of an Incident in the Mobile Client