Associate Partner

TeamViewer

TeamViewer is the global leader with over 1.4 billion installations that enables remote access and control of all devices across the globe, from smartphones, tablets, PCs, datacenters to IoT.
Digital transformation is all about speed. Enterprises wanting to go faster are connecting everyone and everything. They're choosing TeamViewer's software and global access network to get there fast and secure.
TeamViewer traffic is secured using the highest security standards with 2048 bit RSA public-private key exchange and AES (256 bit) encryption.


Cherwell/TeamViewer Integration Summary

The remote troubleshooting experience is improved by optimizing communication between users and call center staff when using TeamViewer within the Cherwell environment. Remote control has been proven to increase efficiency of service desks and improve customer satisfaction significantly as you address issues on the spot wherever you are.
With the TeamViewer mApp, you can easily create service cases and provide remote support right from your CSM Desktop or Browser client.

Features


TeamViewer supports all major Operating Systems including Windows, OSX, Linux, Android, iOS, BlackBerry and others meaning that support teams can reach their customers wherever they are.

Here’s how TeamViewer’s / Cherwell integration works:

The TeamViewer integration is offered as an mApp™ (mergeable Application) so that it can be easily incorporated to the company’s CSM system.
Customers will first need to purchase a TeamViewer Premium or Corporate license from https://www.teamviewer.com/pricing/. The license will then need to be activated to a TeamViewer account at http://login.teamviewer.com.
Following the successful registration support teams will need to create a company profile on TeamViewer Management Console and input the Client ID and Client Secret on the CSM Settings.
The configuration can then be completed by adding a One-Step action, create a Blueprint and publish it in the CSM desktop or Browser client.
You will need to login with your TeamViewer account in order to be able to use the TeamViewer service and make remote control connections.