IT Service Management For IT Consumers

Your employees are your customers.

Let’s amaze them!

Today’s business users have a much higher expectation for a modern service experience, shaped by the use of high tech consumer applications in and outside of the workplace.

Our key IT Consumer capabilities include:

  • Portal
  • Service catalogue
  • Knowledge Management
  • Incident management
  • Remote control*
  • Request management
  • Social IT*
  • BYOD
  • Mobile interface
  • Mobile access
  • Password reset
  • IT status dashboards for customers of IT
  • Chat Integration*
  • Service Survey
  • Shadow IT

The way we access IT has changed

The challenge for IT to date has been to keep up with increasing demand for a modern consumer experience. Customers want to go to one place, where all services are available to them and are digitally connected. Our new consumer wants easy, intuitive, consolidated and on-demand access.

Your Mobile Workforce

Being a highly mobile workforce, your staff expect service any time, any place, anywhere, on any device. Cherwell offers a range of solutions from mobile applications through to web interfaces for iOS®, Android™, mobile and tablet. We will help you empower your employees to do their work in a more flexible and connected way.

True codeless flexibility

This is where Cherwell can really help you. We understand that consumers from different sectors or different departments have different needs. We deliver a flexible platform that enables you to build rich, branded user experiences.

With a Cherwell ITSM solution, you will have a complete 360-degree end-to-end service management view that streamlines and automates IT services across the enterprise. Cherwell’s portal technology provides the window of rich experience into your IT services.

*Delivered by highly integrated third party apps