Our Technical Alliances

Cherwell’s world-class IT service management (ITSM) capabilities will be an available integration from within the Dell KACE® product for customers who wish to access Cherwell’s ITIL-compliant solution. This integration provides integrated end point management.

Cherwell Service ManagementTM platform and VMware vRealize® AutomationTM solution will enable users to request services, such as the creation of virtual machines, through the Cherwell Service Management Service Catalog. This solution will enable IT to automate the fulfillment of end user requests and to instantly provision resources through vRealize Automation.

Microsoft Azure provides enterprise customers with a powerful, global public cloud infrastructure that lends itself  well to the modern IT organisation when looking to move faster and optimise costs. The combination of the most self-sufficient ITSM solution and one of the world’s most scalable cloud platforms means IT organisations can focus on problem analysis and solution identification to grow and transform their business.

Bomgar enables tech support professionals to remotely support desktops, laptops, servers, smartphones, tablets, point of sale systems, kiosks and more through corporate firewalls. Cherwell provides seamless integration to increase FCR and MTTR.

FireScope Stratis is a cloud-based (SaaS) monitoring platform that enables organisations to discover and map their critical business services and achieve end-to-end visibility into the health, performance and outcomes of these services.

KnowledgeBroker’s (KBI) prepackaged computer support KnowledgeBase for Help Desk analysts and End User self-service is now fully integrated with Cherwell Service Management. KnowledgeBroker’s TotalBase for Cherwell improves call center metrics by increasing first call resolution rates, cutting inbound call times and streamlining support with immediate answers to user questions.

ComAround specialises in knowledge management and self-service. The  integration enables Cherwell customers/prospects to effortlessly search the ComAround knowledge base for answers, without leaving CSM.

Tripwire Enterprise is a security configuration management suite whose Policy Management, Integrity Management, and Remediation Management capabilities stand-alone capabilities or work together in a comprehensive, tightly integrated SCM solution.

Apptio is the leading provider of cloud-based Technology Business Management (TBM) software that helps CIOs manage the business of IT. Cherwell and Apptio power the analytics and dashboards that are key to CIO’s and leadership team’s.

Avatier, the user-centric Identity and Access Management (IAM) leader, automates IT operations through self-service, automation and workflow. Integration of Avatier and Cherwell Software will help customers gain better control over their Service Desk operations.

CG4 Asset Tracking for Cherwell provides great value to Cherwell customers. The off-the-shelf CG4 Asset Tracking software and Cherwell Software work together to allow Cherwell customers to track their assets using barcodes, RFID tags, smartphones, integrated scanners, PC Browsers, USB Scanners, fixed RFID readers, and tablets.

Westbury Software the provider of SMI Suite, data integration and business analytics platform help’s enterprise organisations streamline support processes, reduce costs and measure the value of IT. Leverage the Analytics Solution for Cherwell, a pre-defined integration that allows customers to transform data from Cherwell Service Management® (CSM) into meaningful information, from operational reports to executive dashboards.

iland is a global, Cisco Powered cloud services provider delivering enterprise cloud hosting and disaster recovery solutions with advanced security, transparency and intelligent management built in. Cherwell leverages the iland cloud infrastructure and disaster recovery services to help customers take advantage of our market-leading ITSM solutions while ensuring the highest levels of availability, security and compliance are maintained.