IT Service Management

Transforming service – Delivering value

The Cherwell Service Management™ platform comes with a comprehensive set of content for IT Service Management (ITSM). Our enterprise platform not only reduces cost, but also reduces mundane tasks via automation, enabling your IT team to implement and automate all your ITSM processes to provide the extraordinary customer experience that your business and end-users expect.

Our key ITSM capabilities & features include:

  • ITIL® Processes
  • IT Service Desk
  • IT Service Catalog
  • IT Self-Service Portal
  • ITSM Dashboards & Reporting
  • IT Financial Management
  • IT Lifecycle Management
  • Metadata Architecture
  • SIAM and MSI
  • Configuration Management Database (CMDB)
  • Event correlation*
  • Dependency mapping*

A scalable platform that grows with you

With our powerful, scalable and highly configurable platform that integrates easily with a range of third party applications, you can focus less on routine management or maintenance and more on innovation while growing and optimising your IT and business services.

Best of all, our codeless platform is built upon a modern, metadata architecture that separates the application layer from our core software. With a Cherwell Service Management solution, you can be confident that you won’t need to manage code, employ costly development resources, or worry about breaking what you’ve built when it’s time to upgrade.

Truly flexible ITSM

With our flexible deployment options – our cloud, your cloud, your premises – you can choose the model that is the perfect fit for your business. You can also switch deployment model at any time, without hassle and without penalty!

*Delivered by highly integrated third party apps