Supplier Management

SIAM – Service Integration & Management

You are probably multi-sourcing from a number of suppliers so that you can take advantage of the cost efficiencies and required skillsets that an outsourced model can provide in the delivery of some of your IT services. However, managing these relationships can introduce large overheads and lead to difficulty in delivering a seamless end-to-end service experience that meets the requirements of your business and your customers.

“Cherwell is a fantastic tool for organisations that need an integrated ITSM and SIAM solution. The sheer breadth of the Cherwell experience means that the tool is easy to use with seamless integrations”
Vawns Murphy, Senior ITSM Analyst, Enterprise Opinions

SIAM Group Test – Best in Class

SIAM Group Test

The Results of this independent test are now available here.

Our key SIAM capabilities include:

  • Ability to define different service requirements for critical and non-critical services (for example, some commodity public cloud services may require online service support or service desk only, whereas mission critical IT systems will require a more integrated service model).
  • A performance regime that ensures organisations do not pay for services they can’t or don’t use.
  • Explicit service integration arrangements that focus on service performance, usability and availability from a user perspective, not just from a supplier’s commercial perspective.
  • Expertise that supports transitioning to, and managing services in a new commodity-based environment, as well as managing them.
  • A focus on open standards and interoperability to support workflow, performance management and service management, billing and payment.

Service Integration & Management (SIAM) addresses the challenges of multi-sourcing head-on; it creates an opportunity for you to streamline the way you interact with, and manage, your suppliers and to build solid relationships with them based on transparency, knowledge-sharing and trust.

On-demand webinar – “Getting Started with Supplier Management and How Cherwell Software Can Help”

In today’s complex service environment, tracking multiple suppliers’ performance is difficult. Gathering data, creating a portfolio and catalogue of services, and staying abreast of SLAs and contracts, and having the visibility to manage suppliers is not easy. But the SIAM (Service Integration and Management) framework can help. Organisations implement SIAM to reduce complexity, gain efficiencies and cost savings, and to make sure services meet users’ needs. During this webinar, Dr. Tuuli Sutinen explains what SIAM is, how to get started, and the next steps to take. She also provides a high level overview of Cherwell Service Management™ software’s SIAM capabilities. This on-demand webinar has been designed for service provider account managers and organisations that are planning a SIAM transformation. A moderate level of understanding of IT service management is recommended as a pre-requisite to downloading this session.

Panelist: Dr. Tuuli Sutinen

Read a recent blog post written by Dr. Tuuli Sutinen, entitled “Sourcing for success: ITIL vs SIAM