Analyst Reports

Industry research for ITSM and Service Management

See how the top industry analysts review Cherwell Software, and learn why Cherwell has earned a customer retention rate of 98%+.

2016 Gartner Magic Quadrant – IT Service Support Management Tools
IT service support management tools are vital for infrastructure and operations organizations to manage support and delivery of IT services. This research profiles key vendors of enterprise ITSSM tools to help I&O leaders make better selections.

SIAM Group Test – Best in Class

The ITSM Review SIAM Group Test 2016
Overall Winner: Cherwell

“Cherwell is a fantastic tool for organisations that need an integrated ITSM and SIAM solution. The sheer breadth of the Cherwell experience means that the tool is easy to use with seamless integrations.”
Vawns Murphy, Senior ITSM Analyst, Enterprise Opinions

2015 Ovum Decision Matrix: Selecting an IT Service Management SaaS Solution
Ovum suggests organizations of varying sizes and levels of maturity to consider Cherwell Service Management when looking to adopt technology in support of an ITSM initiative.