Analyst Reports

Industry research for ITSM and Service Management

See how the top industry analysts review Cherwell Software, and learn why Cherwell has earned a customer retention rate of 98%+.

Gartner: 2017 Magic Quadrant – IT Service Management Tools
See how each top ITSM vendor compares, and which makes sense for your organization. Download the Gartner Magic Quadrant for IT Service Management.

SIAM Group Test – Best in Class

The ITSM Review SIAM Group Test 2016
Overall Winner: Cherwell

“Cherwell is a fantastic tool for organisations that need an integrated ITSM and SIAM solution. The sheer breadth of the Cherwell experience means that the tool is easy to use with seamless integrations.”
Vawns Murphy, Senior ITSM Analyst, Enterprise Opinions


Info-Tech Vendor Landscape: Enterprise Service Desk Software
Info-Tech’s Vendor Landscape report takes the guesswork out of finding the right solution by helping you evaluate service desk vendors and products for your enterprise needs.


EMA: Next-Generation IT Service Management
This research report examines ITSM from multiple dimensions, showing what’s really occurring with initiatives in both North America and Europe, and providing a blueprint for how best to accelerate forward into a truly next-generation status.