ITSM eBooks and White Papers

Insight and guidance from ITSM experts

Whether you’re new to IT Service Management (ITSM) or a seasoned veteran, we have a broad collection of articles to help you gain a deeper understanding of specific challenges and solutions as well as guidance on how you can optimise your IT service delivery and support.

Each article is authored by experts in their respective fields and will help you understand and tackle some of the most pressing challenges and opportunities you’ll encounter during your day-to-day activities and your career.

Transform IT with Codeless Configuration
ITSM Codeless Technology Survival Guide

Implementing a New ITSM Tool
Free Guidance From Industry Leaders

5 Habits of Highly Effective Service Management Leaders

The ‘2020’ CIO and ITSM Paradigm
A Discussion Paper by Barclay Rae

Shining the Light on Shadow IT
An eBook by Malcolm Fry

Business Process Automation
The Promise of ‘Codeless’

SIAM portrait

Service Integration and Management (SIAM) Adoption

A European Research Report on (SIAM) Adoption

Why you need a codeless service management tool

How to select one


Create Your 50 Question RFP

Make Better ITSM Tool Selection Decisions


Enterprise Digitisation Touches More Than Products & Technology

Understanding Digitisation & Digital Transformation


The Business Case for Integrating IT Service Management and IT Asset Management

A white paper by the ITAM Review


5 Best Practice Tips for Selecting a New IT Service Management Tool

A “How To” guide to assist you in the tricky process of selecting a New IT Service Management Tool


How to Ensure a Successful IT Service Management Tool Implementation

It’s really about the business, not just IT.


You have a new IT service management tool in place

How do you ensure and measure success?