Building a mApp
Solving a Business Problem by creating a mApp
1 HOUR 11 MINUTES
About the Course:
Daniel Cooper explores the art of the possible by expanding your Cherwell usage with mergeable applications (“mApp”). Daniel addresses a business problem of tracking bugs by creating a mApp. You will learn to create a Business Object with grid fields and create a relationship between reported Incidents and the new Business Object form. Next, you will automate the tracking with a One-Step. A Dashboard will be created to dynamically enhance the information reporting. Finally, you will upload the mApp to the mApp exchange to share your solution with the Cherwell Community. Filmed using Cherwell Service Management 8.1.
About the Instructor:
Daniel joins Cherwell with a great deal of experience in the IT service management industry. Prior to Cherwell, Daniel spent a few years at ServiceNow. Throughout his career, Daniel has been a technology advocate and has helped organizations of all sizes align their organizational goals with technology to drive efficiency and cost savings. By having the right people, processes, and tools in place, Daniel is a firm believer that any organization can transform their IT department from a cost center to a true business partner. Daniel is ITIL certified and holds a Bachelor’s degree in Finance from the University of North Texas.