Cherwell Video Learning Library

Getting to Know Cherwell Service Management

Perform common tasks to effectively use Cherwell Service Management
1 HOUR 54 MINUTES

1904 STUDENTS ENROLLED
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About the Course:

In this course you will be introduced to the core functionality of Cherwell Service Management (CSM) and the concepts of Service Management in an easy to understand overview. You will be shown all about the interface of CSM, the different ways of using CSM, and will examine how you can make better decisions with CSM.

 

About the Presenter: 

Matthew Nimeth is a Senior Instructional Designer and Technical Instructor at Cherwell Software, who has been with Cherwell for 3 years. His background includes 18 years of experience in the IT and Training industries, where he has designed and facilitated technical training for a number of organizations including Accenture, Lucent, Avaya, AT&T Wireless, Compassion International and Citrix. Matthew is ITIL certified and has a Bachelor of Science in Computers and a Master of Arts in Curriculum and Instruction.

 

 

Course Curriculum

Introducing Service Management
What is Service Management?
0 Hours 10 minutes00:10
Demonstrating Service Management in Cherwell Service Management
0 Hours 11 minutes00:11
Introducing the CSM Platform
The Components of Cherwell Service Management
0 Hours 6 minutes00:06
The Cherwell Service Management Client Applications
0 Hours 3 minutes00:03
The Mobile Application
0 Hours 4 minutes00:04
The Web Portal
0 Hours 10 minutes00:10
The Web Client
0 Hours 5 minutes00:05
Introducing the Content in CSM
What is Content in Cherwell Service Management
0 Hours 3 minutes00:03
Examine Existing Content
0 Hours 13 minutes00:13
Using CSM on the PC
Using Forms and Arrangements
0 Hours 12 minutes00:12
Using One-Steps
0 Hours 7 minutes00:07
Searching in Cherwell Service Management
0 Hours 8 minutes00:08
Making Better Decisions with Business Intelligence
Examining Knowledge Management
0 Hours 6 minutes00:06
Examining Reports
0 Hours 9 minutes00:09
Examining Dashboards
0 Hours 5 minutes00:05
Getting to Know CSM Quiz
0 Hours 8 minutes00:08

Course Reviews

  1. Profile photo of Alef Bogale Alef Bogale says:

    Very good introduction course
    Great overview of how CSM works. Very helpful as a beginner

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