Cherwell Video Learning Library

Learning Paths

learning-paths

New to Cherwell Service Management or the Video Learning Library? The learning paths below take the guesswork out of which videos to watch first. We suggest that everyone, from every role, begin with our "Getting to Know Cherwell Service Management" and "Explaining ITIL" courses.

While these are the courses we suggest for these roles, all users of the VLL are welcome to watch any course, for any Job Role. You are not locked or restricted in any way, you are in control of your learning.

Choose your role, select a course below, and get started right now!

Cherwell Administrator: You are a new or experienced Cherwell Software administrator. From foundational through advanced courses, our Administrator training offers you the options to take the exact courses you need to learn the exact skills you need.

Cherwell Developer: You develop solutions that shape how organizations use and interact with the Cherwell platform every day. Our Developer training is designed to teach you how to take the core platform and create unique solutions for your organization.

Cherwell User: You are a user of Cherwell Software who needs to know how to be more efficient and productive at what you do. Our User training is designed to teach you the most effective way to navigate your system and the best practices you can use every day.

Getting-to-Know-CSM-2

Explaining-ITIL-2

Managing-Blueprints-and-Czars

Building-Basic-Search

Utilizing-the-Online-Help-2

Optimizing-System-Performance-2

Configuring-the-Decision-Action-One-Step

Implementing-KCS-2

Creating-Business-Process-Blueprint

System-Health-Check-2

Getting-to-Know-CSM-2

Explaining-ITIL-2

Introducing-Problem-Management

Creating-KCS-Culture

Extending-Functionality-with-mApps

Building-a-Custom-CSM-Portal

Selecting-Specifics-Screens

Creating-a-Tabbed-Service-Catalog

utilizing-the-cherwell-mobile-app

Designing-Effective-Portals-2

Getting-to-Know-CSM-2

Explaining-ITIL-2

Utilizing-the-Online-Help-2

Building-Basic-Search

Utilizing-the-Task-Pane-2

Creating-Custom-Report-CSM

Introducing-Problem-Management

Creating-Date-Range-Report

Building-Dashboard

Graphing-Trends-in-Values-Over-Time-2

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