Cherwell Video Learning Library

Adding Journaling to Task Objects

0 HOURS 26 MINUTES

41 STUDENTS ENROLLED
  • Profile photo of Jeff Clark
  • Profile photo of Andrew Olson
  • Profile photo of Mark
  • Profile photo of Neil Myers
  • Profile photo of Alan Etherington
  • Profile photo of Laura Baker

About the Course:

Learn how to add Journaling (history) to the Task supporting object and then make those journal records visible from the parent object that is using Tasks. Several ITSM processes in CSM use Tasks to support the process. An often requested capability is to enable history tracking in Journal entries for Tasks, and to make those entries visible from the object that uses Tasks (e.g. Incident, Problem, Change Request.) This is not difficult to do once you know a few special properties of Business Objects and their History, Relationships and Auditing, and Attributes.

To download a white paper related to this course click here.

About the Instructor:

Neil Myers is a software trainer and consultant with over 20 years’ experience implementing highly configurable products and teaching customers how to build and use them. He joined Cherwell in 2013. His principal focus is training Cherwell’s partners how to implement Cherwell Service Management.

Course Curriculum

Introduction and Overview
0 Hours 3 minutes00:03
Creating the New Relationship to Journals
0 Hours 10 minutes00:10
Modifying the Incident Owns Tasks Relationship
0 Hours 3 minutes00:03
Auditing Changes to Task
0 Hours 1 minutes00:01
Filtering Journal Entries (Optional)
0 Hours 5 minutes00:05
Conclusion
0 Hours 4 minutes00:04

Course Reviews

  1. Profile photo of Tony Luce Tony Luce says:

    Learned something new today
    I’ve been trying to do this for a while. I was missing the general attribute LinkAsOwns. Does Cherwell have a list of available General Attributes that can be made available

  2. Helpful
    Clear and helpful, as always.

TAKE THIS COURSE
  • Price Options +
  • UNLIMITED ACCESS

Search For A Course

My Total Points

You must be logged in to view earned achievements

My Recent Achievements

You must be logged in to view earned achievements

My Total Points

You must be logged in to view earned achievements

My Recent Achievements

You must be logged in to view earned achievements
top
(C) Cherwell Software, LLC. All Rights Reserved