Approvals from End to End
Automating the Approval Workflow
2 HOURS 30 MINUTES
About the Course:
Everything you need to know about Approvals. Don covers all aspects and options related to the CSM Approval engine, as well as methods for creating customer approvals, simple ways to set up and start an approval process, how to set up arbitrary approval chains, and more! Filmed using Cherwell Service Management Version 8.1.
This course is free until May 31, 2019.
About the Instructor:
Don Lacasse has implemented scores of service desks with Cherwell Service Management and HEAT. While managing an internal/external support desk for InStar Systems, an award winning medical software company, Lacasse was the first Cherwell Service Management beta customer. Today, Lacasse is a Service Delivery Manager for Cherwell Service Management. His technical certifications include ITIL Foundations v2 and v3, Cherwell Service Management Foundations, Cherwell Certified Trainer, Crystal Report Writer, Certified HEAT Trainer. He is also an expert in Cherwell implementations and workflow designs, MS SQL, data analysis and reporting.