Cherwell Video Learning Library

Automating the On-Boarding Process

Tips and Tricks to Automating in Cherwell
1 HOUR 0 MINUTES

153 STUDENTS ENROLLED
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About the Course:

Brent will discuss the challenges he had to resolve, and the approach he took, and the benefits his organization are now experiencing due to the successful implementation of an automated employee on-boarding/off-boarding process. Learn some tips and tricks to getting your automation in Cherwell working for you.

About the Instructor:

Brent Logan, A Senior Business Analyst/Cherwell Solutions Architect for the Canterbury District Health Board (CDHB), New Zealand. Brent has worked in ITSM for over 25 years, implementing creative solutions through process and automation. Brent has been using Cherwell for the past four years as his preferred Enterprise Service Management toolset to help build solutions to many of the “To Hard Basket” problems faced throughout the CDHB. Brent was awarded the “New Zealand Excellence in IT Service Management” Award in 2016.

Course Curriculum

Part 1
0 Hours 10 minutes00:10
Part 2
0 Hours 12 minutes00:12
Part 3
0 Hours 12 minutes00:12
Part 4
0 Hours 16 minutes00:16
Part 5
0 Hours 9 minutes00:09

Course Reviews

  1. Great ideas, covered many very good concepts, but weak on providing details of how it is done. Provides many suggestions and examples of what might be done, but does not provide actual examples. Would love to have the Power Shell Scripts mentioned and more details of how to do the things discussed. The idea of using a screenshot for a digital copy is very good, but providing a more hands on approach on how to do the report would have been better. While full of great ideas of things to do, weak on actuals.

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