Automating with One-Step Branching
Building a One-Step Deciding upon Multiple Cases
0 HOURS 14 MINUTES
About the Course:
Danyda Feldman teaches the decision branching One-Step using a workflow of a welcome e-mail to new customers. She steps you through automating a welcome e-mail based upon the customer location using a branched One-Step. The One-Step includes follow-up actions relevant to the customer location. Dany makes the complex simple by stepping you through building a One-Step, creating a logical Expression, adding action items of a customized e-mail, updating a Business Object Task, attaching a Goto Action and running the One-Step, filmed using Cherwell Service Management 8.2.
About the Instructor:
Danyda Feldman is a storyteller and speaker who has been working with Cherwell Software for over six years. Starting with virtually no knowledge of databases, she has developed to a place where she can navigate Cherwell Service Management with confidence and help others learn the platform. She is passionate about helping customers become successful and enjoy the tool as much as she does.