Cherwell Video Learning Library

Building a Custom Cherwell Service Management Portal

Using a default configuration, build a custom Cherwell Service Management Portal
1 HOUR 10 MINUTES

323 STUDENTS ENROLLED
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About the Course:

In this course you will walk through the process of building a custom CSM Portal, starting with an exploration of how the default sites are designed, and continuing through developing, testing, and performing basic troubleshooting a new portal site, filmed using Cherwell Service Management Version 8.0.

About the Instructor:

Mike Fuson of Excalibur Data Systems is a veteran of multiple ITSM toolsets. He has spent the past 20+ years working with customers to leverage their toolsets to improve their processes. He has been working with Cherwell Service Management since it’s very early days on the market. He is an expert Cherwell consultant and instructor.  When he isn’t working with a customer to make the Cherwell Service Management do wild and crazy things, he is coming up with his next idea to make Cherwell Service Management do wild and crazy things.

Course Curriculum

Exploring Default Portals
Exploring Default Sites, Part 1
0 Hours 9 minutes00:09
Exploring Default Sites, Part 2
0 Hours 10 minutes00:10
Creating the New Site
Creating the New Site, Part 1
0 Hours 13 minutes00:13
Creating the New Site, Part 2
0 Hours 13 minutes00:13
Creating the New Site, Part 3
0 Hours 4 minutes00:04
Testing the New Site
Testing the New Site
0 Hours 11 minutes00:11
Correcting the New Site
Correcting the New Site
0 Hours 9 minutes00:09
Building a Custom CSM Portal Quiz
0 Hours 6 minutes00:06

Course Reviews

  1. Great Way To Get Started
    There is a lot to developing a portal and while this training does not attempt to train everything it does hit on how to get started and how leveraging an existing portal provides a means to jump start that development. Necessary course for anyone challenged with this sort of project.

  2. portal site
    good basic course on portal

  3. Profile photo of Tim Preble Tim Preble says:

    Very Useful for First Time Portal Builders
    Thanks for the course. This is an easy paced course that gets you up to speed with building a new portal for a first time portal builder. There’s some very useful tips and tricks here that also apply to experienced users.

  4. Profile photo of Bruce Matzen Bruce Matzen says:

    Custom Portal Goodness
    Great course Mike! You made it very easy to follow along and had some excellent tips on best practices to keep in mind. I am excited to start building out our Portal now that I’ve taken this course.

  5. Portal Builder
    Great information and suggestions on building a portal.

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