Cherwell Video Learning Library

Building a mApp

Solving a Business Problem by creating a mApp

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About the Course:

Daniel Cooper explores the art of the possible by expanding your Cherwell usage with mergeable applications (“mApp”). Daniel addresses a business problem of tracking bugs by creating a mApp. You will learn to create a Business Object with grid fields and create a relationship between reported Incidents and the new Business Object form. Next, you will automate the tracking with a One-Step. A Dashboard will be created to dynamically enhance the information reporting. Finally, you will upload the mApp to the mApp exchange to share your solution with the Cherwell Community. Filmed using Cherwell Service Management 8.1.

About the Instructor:

Daniel joins Cherwell with a great deal of experience in the IT service management industry. Prior to Cherwell, Daniel spent a few years at ServiceNow. Throughout his career, Daniel has been a technology advocate and has helped organizations of all sizes align their organizational goals with technology to drive efficiency and cost savings. By having the right people, processes, and tools in place, Daniel is a firm believer that any organization can transform their IT department from a cost center to a true business partner. Daniel is ITIL certified and holds a Bachelor’s degree in Finance from the University of North Texas.

Course Curriculum

Examining the Architecture of a mApp
0 Hours 7 minutes00:07
Creating a New Business Object
0 Hours 14 minutes00:14
Building Relationships
0 Hours 6 minutes00:06
Automating with a One-Step
0 Hours 7 minutes00:07
Creating a Dashboard with Widgets
0 Hours 10 minutes00:10
Publishing the mApp
0 Hours 8 minutes00:08
Testing the mApp
0 Hours 5 minutes00:05
Uploading the mApp to the mApp Exchange
0 Hours 4 minutes00:04
Conclusion to Building a mApp
0 Hours 3 minutes00:03

Course Reviews

  1. Solid End to End For mApps
    Solid step by step on building mApps end to end and all the steps in between. The assumption here is that you build them to share, but are mApps useful if you have no intent to publish? I wish this had been covered in the training.

  2. Profile photo of Guy Baker Guy Baker says:

    mApp Course Review
    Excellent step by step course on the entire lifecycle of mApps for Cherwell.

  3. Great into to mApps!
    When kicking the tires on mApps this is a great course to view first. Now I feel like I can dive into this with some understand on its purpose besides it is for “add ins” for Cherwell.

  4. Complete Package
    This is a must see video that shows all aspects of design and step by step demonstration of a small but very usable and needed Bug / Enhancement process.

  5. 1 2
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