Creating Reports for Summary Analysis
Create custom reports to use in analyzing summary data
1 HOURS 38 MINUTES
About the Course:
You understand the Report Writer Wizard. You have created a chart. You have learned how to add, remove and format fields. Tanya Morton gives a deeper dive into Search Groups, Pivot Grids, Charts and grouping and summarizing data in order to improve your ability to provide business intelligence for yourself and your internal customers.
About the Presenter:
Tanya Morton has spent 20 years serving various local non-profit organizations through IT. Her vocal opinion on reports is “Why put data in, if you can’t get it back out?” She has a BS in computer science, is certified in ITIL v3, and has done everything in IT from configuring network switches to helping an end user format a mail merge, and is happily translating that experience into configuring and customizing Cherwell Service Management for customers.