Cherwell Video Learning Library

Importing Data in Cherwell Service Management

Perform data imports in Cherwell Service Management
1 HOURS 0 MINUTES

183 STUDENTS ENROLLED
  • Profile photo of Jamel Taylor
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About the Course:

The ability to import data into CSM is something that no longer needs to be a mystery. In this course, you will begin with the basics of data integration and move through the concepts and processes of integrating with CSV, Databases, and Links. The original course was filmed in CSM version 7.0. Version 9.3 gives the .csv import the ability to update the existing records. Unit 03 was updated to reflect the new capabilities as well.

About the Presenter:

Neil Myers is a software trainer and consultant with over 20 years of experience implementing highly configurable products and teaching customers how to build and use them. He joined Cherwell Software in 2013 ¬†and his principal focus is training Cherwell’s partners how to implement Cherwell Service Management.

Course Curriculum

Introducing Data Integration
0 Hours 7 minutes00:07
Examining Data Integration Scenarios
0 Hours 7 minutes00:07
Integrating with CSV
0 Hours 12 minutes00:12
Integrating with a Database
0 Hours 14 minutes00:14
Integrating with a Link
0 Hours 12 minutes00:12
Scheduling Data Integration
0 Hours 9 minutes00:09
Importing Data in CSM Quiz
0 Hours 5 minutes00:05

Course Reviews

  1. Should be off and running with this training.
    Parts of the training are a little dated, but the approach is the same and the instruction is effective. I like it when the training includes mistakes as this helps to get attention to detail and focus on all of the things that are involved. Good job.

  2. Profile photo of Troy.Semanko Troy.Semanko says:

    CSM Integration basics well done
    CSM Integration basics well done and easily explained.

  3. Integration Overview
    Very well executed lecture about the basics of the CSM integration.

    Well done Neil!

  4. Profile photo of oscar.icaza oscar.icaza says:

    Excelent Neil as always very clear information

  5. Integration Overview
    This is the first course I’ve watched about integration issues, and it was a great overview. Thanks!

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