Introducing Problem Management
Examine the Benefits and Process of Implementing Problem Management
1 HOUR 25 MINUTES
About the Course:
In this course, you will begin with an introduction to Problem Management and a discussion of how Incident Management and Problem Management are related. Jim will show you how to perform a Root Cause Analysis and how to answer key questions about maturity levels. The course concludes with a discussion about Return on Investment and the keys to a successful implementation of Problem Management.
About the Instructor:
Jim Bolton is the president and founder of Propoint Solutions Inc. Jim is an IT Service Management Consultant, ITIL® trainer, author, and speaker at conferences around the world on IT Service Management topics. He co-authored the book titled: Problem Management: A Practical Guide, which is part of the IBP (International Best Practice) library. Jim has served on the HDI Strategic Advisory Board, the itSMF Local Chapter Board, and as Track Chair for itSMF USA and HDI conferences. Jim was honored to receive the IT Industry Legend award in 2014. www.propointsolutions.com